You've got questions, we've got answers.

 
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FAQs

What is our Code of Conduct?

Our Code of Conduct can be found here.

What is the SaaStr Annual?

The 5th SaaStr Annual is the largest non-vendor confab in the world, uniting the global B2B SaaS community both online and off. We want to help everyone scale faster and with less stress and more success!

In 2019, over 12,500 Founders, Senior Executives, and VCs will come together over three action-packed days of high-quality networking, learning from those who’ve done it, and of course, great food, generously-poured drinks, and plenty of fun.

Where is SaaStr Annual 2019 being held?

The '19 Annual will take place at the 500,000+ square foot SAN JOSE CONVENTION CENTER, 150 W San Carlos St, San Jose, CA 95113, approximately 45 minutes from San Francisco.  You can also take the train from downtown San Francisco.  We do recommend out-of-towners stay in San Jose to maximize the experience. 

Note the San Jose Convention Center is over 3x bigger than the venues for the 2018 and 2017 Annuals.  We will have tons more room to meet people, do Braindates and other mentoring sessions, and stage space.  Everyone in SaaS will still be there.  We'll just have a lot more elbow room than years past.

While convenient to San Francisco Airport (a 35 minute Uber/Lyft away) and Oakland Airport (40 minutes), the venue is a mere 5 minutes from the San Jose airport.  Feel free to fly there instead if cheaper / more convenient.

How do I purchase tickets to this event?

Click "Buy Tickets" on the upper right side of this page.

How do I APPLY FOR A PRESS PASS?

If you’re a reporter or work for a media outlet, we invite you to apply for a press pass. Only media outlets that cover topics relevant to our community will be approved.

How do I apply to speak?

Navigate to the Call for Speakers page.  Please carefully review our speaker and content policies, which encourage diversity and strongly discourage "commercials" and content that has been previously presented.  Please only submit speaking proposals that are content that the next generation of founders and executives would truly would want to hear and learn from.  That's the goal for everything we do.

If I cannot make it, can I receive a refund on my order?

We know that things can happen and change. Here's how cancellations and refunds work:

If you cancel on or before August 31st, 2018, you will receive a full refund, minus a $100 cancellation fee. If you cancel between Sept 1, 2018, to Dec. 1, 2018, you will receive a partial 50% refund. After December 1st, unfortunately, tickets will not be refunded. Please make sure to have a written request by this date, or unfortunately, tickets will not be refunded. If you realize you are unable to attend after this date, we strongly suggest finding a friend or colleague to utilize your ticket.

How can I apply a discount code to my order?

To apply a discount code to your order, choose your desired ticket type and quantity first. After doing that, click ‘Enter Promotion Code’ above ‘Order Now’. When the text box appears, enter your code and click ‘Apply’. Finally, click ‘Order Now’. Please note, SaaStr honors one discount code per ticket and that we are unable to (re)apply additional discount codes to previously purchased tickets.

Can I transfer my ticket to someone else?

Yes, you can transfer your ticket. To do so, email annual@saastrinc.com with a copy of your ticket number or email confirmation, along with, the new attendee’s name, email, title, company, and phone number. Please note, tickets can be transferred to another ticket holder will incur a $50 transfer fee. Team pack tickets re-assigned to another team member will not incur a $50 transfer if made before Jan 14th. All transfers will be only accommodated through Jan 14, 2019.

I am interested in volunteering. How do I sign up to do so?

A successful event wouldn't be possible without our volunteers! If you would like to volunteer, please complete our volunteer form. Submissions will close Jan 1st, 2019.

Are you providing dietary restrictive options to the menus?

Yes, we make every effort to provide dietary restrictive options on the menus for our guests needing Vegan, Vegetarian, Gluten Free and Lactose Free items (it's the Bay Area, after all...).

What are the Terms of Service for SaaStr Annual 2019?

Our Terms of Service can be found here. All registrants to SaaStr Annual must agree to these terms to participate in our events.

 

Still have questions? Email us at annual@saastrinc.com

 

Ready to experience annual?

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